Services
Assessment and Support Planning
Prior to or on the first day of your service a full assessment of your needs will be carried out by one of our supervisors. These supervisors are qualified to level 3 NVQ and have vast experience in carrying out assessments and support planning.
You will be fully involved in the assessment and planning of your service to ensure that we are meeting your requirements and all assessments and support plans will be reviewed regularly by us and at your request if required.
Personal Services
- Bathing
- Dressing
- Incontinence
- Mobility assistance (help getting around)
Person centred support
- Meal Preparation
- Medication Reminders
- Accompany to doctor visits
- Shopping and other outdoor functions
- Domestic duties
- Light housekeeping/Home management
Specific Care condition
- Observe the condition and how it affects the individual
- Recognize changes that may occur
- Report information relevant to care
Autism and Learning disabilities care
- Managing behaviours
- Assisting with daily living activities
- Encouraging engagement
- Encouraging community involvement
OUR PROFESSIONAL TEAM
Person centred software System is in use, designed to provide a framework to continuously monitor, measure, audit and analyse our performance against predetermined key quality Standards.
Methods employed include:
Regular gathering and monitoring of service user information and feedback from family or relevant persons
Our professional team ensures there is a touch of professionalism to our
– complaints procedure.
– Robust and value-based recruitment, selection, and retention process.
– Training development for employees including specific training in quality management principles
– Regular monitoring and observation of staff
– Regular audit of internal processes
– Measurable quality objectives which reflect an organisational aim
– Management reviews and audit results, feedback, and complaints